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Product Support

Hirsch service technicians are available for nationwide dispatch by contacting customer care. Provide your HSI customer account info for faster service. Travel and service rates may apply.

call: 800-394-4426   email:  Order supplies:

Pulse Software Support


- Machine connection with DG

- Device issues

- DG Training

- Purchase

Request Software Help

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Machine Support


- Tajima Parts/service

- Seit Parts/service

- Adelco Parts/service

- Brother DTG assistance

Service Technician


Service Request Form

Use this form to report a problem with your machine.

Technical support call are answered from:

8am-7pm ET Monday-Friday

10am-6pm ET  Saturday

After submitting this form, you should expect a response from a Hirsch technician within the following 2 hours. Reports submitted outside of the above-stated operating hours will receive a response on the following business day. Please make sure to provide valid phone numbers and/or e-mail addresses to ensure our technicians can reach you promptly.


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