Support

Pulse Software & Machine Connection Support

Through Pulse Software Support we can assist you with DG software issues and questions, problems with security devices and connection between the DG software and your embroidery machine.

Pulse Embroidery Software and Machine Connection Support

  • Software issue correction
  • Security device (dongle) issues
  • Machine connection assistance
  • Software purchases

Request Software Support  You can search our support knowledge base for answers or submit a support request for assistance.

Pulse Software Support: 800-394-4426  

Monday through Friday: 8:30am - 5:30pm ET.  Submit tickets 24/7, Software Support Request form.  Tickets are answered during normal business hours.

All Pulse software support is handled through our innovative ticket system.  This ensures that every request is tracked, updated and assigned to the proper support representative.

Tajima, Brother, Seit, and Adelco Support

Contact Hirsch Technical Support if you are looking for assistance with the below issues regarding equipment purchased from Hirsch Solutions. You will receive a response in approximately two (2) hours during normal business hours. 

Tajima • Seit  • Brother • Adelco

  • Parts
  • Service/Repair
  • Machine Firmware and Machine Software

Machine Phone Support: 800-394-4426


Monday through Friday: 8am - 7pm ET
Saturday: 10am - 6pm ET
Holidays (Except New Year's, Independence Day, Thanksgiving, and Christmas Day): 10am - 6pm ET

Request Technical Support using our direct contact service request form

Can't find what you're looking for?

Please Join our Mailing List

Email: